Privacy Policy

Effective Date: January 1, 2026

At Voltana Systems, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what we collect, how we use it, and the choices you have. It applies to our website and to the chimney repair services we provide in Voorhees, New Jersey, and surrounding areas. By using our site or services, you agree to the practices described here.

Information We Collect

When you contact us or request service, we collect information you provide directly. This includes your name, phone number, email address, service address, and details about your chimney or fireplace issue.

We also collect information automatically when you visit our website. This includes your IP address, browser type, pages you view, and the time and date of your visit. We use cookies and similar technologies to gather this data.

How We Use Information

We use your information to schedule and perform chimney repair services, respond to your inquiries, and provide customer support. For example, we use your phone number to call or text you about your appointment.

We also use your information to improve our website and services, send you updates or promotional offers if you opt in, and comply with legal requirements. We do not sell your personal information to third parties.

Cookies and Tracking

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us remember your preferences and understand how you use our site.

You can set your browser to refuse cookies or alert you when cookies are being sent. However, some parts of our website may not function properly without cookies.

Analytics and Third-Party Tools

We use third-party analytics tools, such as Google Analytics, to help us understand how visitors interact with our website. These tools collect information about your use of our site, which helps us improve our content and user experience.

These third-party providers have their own privacy policies governing how they use your information. We encourage you to review their policies for more details.

Data Sharing and Disclosure

We share your information only with trusted service providers who help us operate our business, such as scheduling software or payment processors. These providers are contractually obligated to protect your data and use it only for the services they perform for us.

We may also disclose your information if required by law, to protect our rights or safety, or in connection with a business transfer or merger. We will notify you of any such change in ownership or control of your personal information.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. For example, we keep service records for a reasonable period to handle any warranty or follow-up needs.

When your information is no longer needed, we securely delete or anonymize it.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. These measures include physical, electronic, and procedural safeguards.

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your data, we cannot guarantee its absolute security.

User Rights

You have the right to access, correct, or delete your personal information that we hold. You can also object to or restrict certain processing of your data.

To exercise these rights, please contact us using the information below. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

Children's Privacy

Our website and services are not intended for children under 13. We do not knowingly collect personal information from children under 13.

If we become aware that we have inadvertently collected information from a child under 13, we will take steps to delete it as soon as possible.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on this page with a new effective date.

We encourage you to review this policy periodically to stay informed about how we protect your information.

Contact Us About Privacy